Cuarta RewardsBefore you delete: withdraw any available points you want to keep. Points that are not withdrawn are forfeited when the account is deleted, and deletion cannot be undone.
Option 1: Delete in the app (fastest)
- Open Cuarta Rewards and sign in.
- Go to Profile → Settings.
- Tap Delete Account and confirm.
Your account is deactivated and your personal data is removed immediately.
Option 2: Request by email
If you can't access the app, email support@cuartarewards.com with the subject "Account deletion request", sent from the email address you use to sign in. We'll confirm your request and complete the deletion within 7 days.
What gets deleted
- Your name, email address and profile photo;
- Your GCash payout details;
- Your push notification tokens and app preferences;
- Your Virtual Tree, referral code and other in-app profile data.
What we keep, and for how long
To meet legal, tax, accounting and anti-fraud obligations, we keep these records in anonymized form, no longer linked to your name or email:
- Points ledger and withdrawal transaction records, kept for up to 10 years as required for accounting and audit;
- Fraud-prevention records (such as device and abuse flags), kept for up to 2 years to prevent repeat abuse.
For more details, see our Privacy Policy.